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Return Policies

 

THANK YOU FOR YOUR BUSINESS! 

We hope you love your purchase but we understand that sometimes it just doesn’t work out!  Here’s what you need to know if that’s your case.  

  1. Send us an email at [email protected] within 3 business days of receiving your order so we can approve the item you are returning.
  2. After you receive approval, ship the item back to our address:

The Arrangement 

ATTN: Returns Dept.  

357 Walnut Street 

Abilene, Texas 79601 

  1. All items must be shipped to The Arrangement Returns Department and postmarked within 7 calendar days of your emailed approval. Return shipping costs are at the customer's expense. We suggest choosing a shipping option that provides a tracking number and emailing us the tracking so we know when to expect your return. We are not responsible for any packages lost or missing in the shipping process. 

The following items are FINAL SALE: 

Sale Items

Special order items

Jewelry/Accessories
All Seasonal + Holiday Items

Discounted Merchandise including flash sales, holiday sales, celebration sales, or any other type of discount. These items will not be accepted if returned. 

Refunds will be issued into a store credit. All items must be returned to us in their original condition with all original tags still attached. Unworn & unwashed. Smoke, deodorant, make-up and perfume free.  

Store Credit must be completely used within the 12-month period it was issued. Example: Credit issued January 1, 2021 may be used no later than January 1, 2022 or it will be voided.  

WE DO NOT CANCEL ORDERS 

Damaged/Defective Items: 

Our team checks all items for any damages or defective areas before shipping them out to you, but we know we are human and sometimes make mistakes. So, if you happen to receive an item that is damaged or defective, this is for you! 

Exchanges: 

Gifts: 

 

If you have any questions about our return policy feel free to call us at the store (325-670-0061) or

email us at [email protected]

>>> Please note that colors may differ slightly in person from online images due to multiple factors including computer and phone screen resolutions, lighting, and photography equipment.

 

***WE ARE NOT RESPONSIBLE FOR PACKAGES LOST IN TRANSIT!

Please contact your local post office to inquire about lost packages.

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